Privacy Policy

We value your privacy and are committed to protecting your personal data. This document clearly explains what information we collect about you, why we need it, and how we process it. We want you to feel safe using our services and confident that your data is in good hands.

Who are we?

We are Hotel Spálov, operated by SUNDISK s. r. o. located at Podhorská 1124/93, 466 01 Jablonec nad Nisou, ID: 25499441. If you have any questions regarding data protection, you can contact us at: info@sundisk.cz.

What data do we collect about you and why?

We only collect personal data necessary to provide our services. This data includes:

1. Accommodation reservation data:

• First and last name
• Contact details (email, phone number)
• Address (only for billing purposes)
• Date of birth (only when required by law, e.g., for foreign guests)

We need this data to process your reservation, prepare a comfortable stay for you, and ensure compliance with legal obligations (e.g., maintaining a guest register as required by law).

2. Data from contact forms or emails:

• Data you provide (e.g., name, email, phone number)

We process this data solely to respond to your inquiry or handle your request.

3. Data from websites:

• Cookies and IP address (if you consent to this).

We use this data to improve the functionality of our websites, personalize content, and for analytics.

On what legal basis do we process your data?

We process your data on the following legal bases:

• Contract performance (e.g., processing a reservation)
• Compliance with legal obligations (e.g., reporting foreigners to the foreign police)
• Consent (e.g., using cookies or sending marketing materials if you have given us consent)
• Legitimate interest (e.g., ensuring the security of our websites)

How long do we retain your data?

We retain your personal data only for as long as necessary for the purposes for which it was collected:

• We retain reservation data for 10 years (in accordance with tax and accounting regulations).
• We hold data from contact forms for as long as necessary to handle your request (maximum 1 year).
• We retain cookies according to your consent settings (maximum 13 months).

Who has access to your data?

Your data is processed by us and our trusted partners who help us provide our services (e.g., payment gateway providers, IT services, or accounting). We always work only with partners who guarantee compliance with applicable data protection regulations.

We do not provide your data to third parties without your explicit consent unless required by law.

What are your rights?

Under GDPR, you have the following rights:

• Right of access: You have the right to know what data we hold about you.
• Right to rectification: If your data is inaccurate or incomplete, let us know.
• Right to erasure: You can request the deletion of your data if it is no longer needed.
• Right to restrict processing: You can ask us to restrict the processing of your data.
• Right to object: You can object to the processing of your data based on legitimate interest at any time.
• Right to data portability: You have the right to obtain your data in a machine-readable format.

If you wish to exercise any of these rights, contact us at: info@sundisk.cz.

Where to turn in case of a complaint?

If you feel that we are not handling your data correctly, you can contact us or file a complaint with the Office for Personal Data Protection (www.uoou.cz).

Updates to this document

We may update this document from time to time to reflect changes in legislation or our services. We recommend regularly checking this page to stay informed of any changes.

We hope this is clear to you and that this overview helps you better understand how we handle your personal data. If you have any questions or comments, do not hesitate to contact us!

Your satisfaction and trust are our top priorities.

Best regards, Team Hotel Spálov.